Privacy Policy

Moura Real Estate

Moura Real Estate ("we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, making an enquiry, submitting an application, or using our services, you consent to the collection, use, storage, and disclosure of your personal information as outlined in this Privacy Policy.

Collection of Personal Information

We may collect personal information necessary to provide our real estate and property management services, including:

• Name, address, email address and telephone number
• Date of birth and identification details
• Employment and financial information
• Rental and tenancy history
• Property ownership information
• Information provided in rental applications, sales enquiries, maintenance requests, and contact forms
• Information contained in correspondence with us
• Information obtained from referees, employers, landlords, tenancy databases, government agencies, and other third parties where permitted by law

If you choose not to provide requested information, we may be unable to provide certain services or assess applications.

How We Use Personal Information

We collect, hold and use personal information to:

• Provide real estate sales and property management services
• Assess tenancy applications
• Manage tenancy agreements and property transactions
• Arrange repairs, maintenance, inspections and property services
• Verify identity and conduct reference checks
• Communicate with clients, tenants, landlords, buyers and sellers
• Comply with legal and regulatory obligations
• Improve our services and website functionality
• Provide marketing communications where permitted by law

Disclosure of Personal Information

Personal information may be disclosed to:

• Property owners, landlords, tenants, buyers and sellers
• Referees, employers and previous landlords
• Tenancy database operators
• Tradespeople, contractors and maintenance providers
• Utility connection and related service providers where authorised
• Financial institutions, insurers and valuers
• Government authorities, courts and regulatory bodies
• Professional advisers including accountants, solicitors and auditors
• Information technology and website service providers

We will only disclose personal information where reasonably necessary to provide our services or where required by law.

Website Usage and Cookies

When you visit www.moura.com.au, we may automatically collect certain information including:

• IP address
• Browser type
• Device information
• Website pages viewed
• Time and date of access
• Referring websites

Our website may use cookies and similar technologies to improve website performance, analyse traffic and enhance user experience. Cookies do not generally identify individuals but may identify a device or browser.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

Marketing Communications

From time to time, we may send information regarding properties, services, market updates, newsletters, or promotional material.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility in our communications or by contacting our office.

Website Information Disclaimer

The information contained on this website is provided for general information purposes only. While reasonable care is taken to ensure accuracy, Moura Real Estate does not warrant that information, property descriptions, photographs, floor plans, pricing, availability, measurements, or other content is complete, current, or error-free.

Prospective purchasers, tenants, landlords, and other users should make their own enquiries and seek independent advice before relying on information published on this website.

Third-Party Websites

Our website may contain links to external websites. Moura Real Estate is not responsible for the privacy practices, content, or security of third-party websites.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored using secure systems and procedures appropriate to the nature of the information held.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.

Access and Correction

You may request access to personal information we hold about you and request correction of any inaccurate, incomplete, or outdated information.

Requests should be made in writing using the contact details below.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Any updated version will be published on our website and will take effect from the date of publication.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Moura Real Estate
Phone: (07) 4997 3294
Email: karenb@moura.com.au
Website: www.moura.com.au

We will respond to privacy enquiries and complaints within a reasonable timeframe.